Training & Support
How do I access the training information on Alpine Academy?
You will need to first register on Alpine Academy using your customer number, and use the information you provided during the registration to log in. Once you have successfully logged into Alpine Academy, you will have full access to all our videos, articles and downloads. (Please note some companies have one login set up for the entire design staff – check with your administrator.)
How do I find my customer number?
You can find your customer number in iModel. In the drop-down menu, select Settings > User Preferences > Configuration and it will be listed as your User ID. Enter just the numbers (no letters) when registering for site access.
I would like to set up a training class, how do I go about getting that scheduled?
To schedule a training class, you may email our training department at firstname.lastname@example.org.
Can I train online with an actual trainer?
Yes, we offer instructor led online training via the GoToMeeting site. With the GoToMeeting software, we can speak directly to one another, and view each other’s screens in a live feed. Because there is no travel required on either party’s part, online sessions can be scheduled with shorter lead times.
Can you come to my office for training?
Yes, in certain circumstances we will come to your site to conduct training. To determine if you meet the criteria for an onsite visit, please talk with your sales representative.
Can I come to your office for training?
We occasionally offer training in our Grand Prairie, TX, Fort Lauderdale, FL and Maryland Heights, MO locations. Training at these locations is scheduled by request only and lead times to schedule classes may vary depending on the current training schedule.
How should I prepare for my upcoming training session?
If you are new to our software, you should complete the “Getting Started” tutorials we offer with Alpine Academy. These tutorials will show you the basics of our system and provide you a step up in the training process, so we may use our time together more effectively. If you are new to the industry, you might consider a Truss Basics course, such as the one that is offered through the Structural Building Components Association (SBCA). (Alpine cannot guarantee any information provided by other companies.)
Will I need any equipment or documents for my training session?
You will receive an email from your trainer a day or two prior to your first lesson with a link to the online session. A link will be provided to test your connection prior to the meeting. After joining the meeting, you can connect to audio/microphone through your computer (if available), USB headset or by calling into the phone number provided. Most component plants have background noise – you will find it incredibly useful to purchase a USB headset prior to your class (with both the earphones and microphone attached.) You can usually find this type of headphone at any electronics or discount store for around $30.
Is it possible to train multiple designers at the same time?
Depending on the nature of the class, multiple people can be trained online at the same time. Customers typically display the training session on a projected screen and use speakers for multiple viewers. Alternately, others have chosen to have each attendee log into the GoToMeeting site from their own computers. GoToMeeting will be able to display the instructors screen or one of the participants.
I am having some problems with my software. How do I get help in fixing it?
Contact our Help Desk at 866-237-2878. They can help you trouble shoot your situation. You may also choose to contact your software consultant directly.
I have been using the IntelliVIEW Suite for a while, and looking for continuing education. Does Alpine Academy provide training for continuing education?
Alpine Academy offers many opportunities for continuing education. Our trainers work with all levels of designers, from beginners to expert level. In these cases, you may find it useful to bring some of your own designs to work with in the training class. If you have a request or questions, let us know prior to your class and we will tailor the content to your specific needs.
Where should I go to get answers on how to perform certain tasks in the IntelliVIEW Suite?
The “Help” drop down menu in the IntelliVIEW Software is a comprehensive tool, with most topics covered in depth. It is very useful, quick tool when you have questions. Contact our Help Desk at 866-237-2878. The Help Desk technicians are well versed in all of our software’s capabilities and will help find an answer to your questions. If you have tried both of the above resources and still have questions, please feel free to contact your trainer directly or by email email@example.com. You can normally expect a response within 24 hours.
What is Alpine’s Windows Server and SQL Server Support Policy?
Alpine supports SQL Server and Windows Server versions for three years after Microsoft ends mainstream support for that version. For example, Microsoft mainstream support for SQL 2014 ended in 7/2019, so Alpine support for SQL 2014 will end in 7/2022. Read our full policy statement on the Alpine ITW website under Resources < Literature < Software < Manuals.
When will SQL 2012 no longer be supported?
End of 2021- IntelliVIEW 22.01 will not be supported on SQL 2012
When will SQL 2014 no longer be supported?
7/2022- IntelliVIEW 22.02 will not be supported on SQL 2014
When will SQL 2016 no longer be supported?
7/2024- IntelliVIEW 24.02 will not be supported on SQL 2016
When will Windows Server 2012 no longer be supported?
12/2021- IntelliVIEW 22.01 will not be supported on Windows Server 2012
When will Windows Server 2016 no longer be supported?
1/2025- IntelliVIEW 25.01 will not be supported on Windows Server 2016
What is Alpine’s Windows OS support policy?
Alpine supports Windows OS as long as Microsoft supports them. For example, Windows 7 is no longer supported, while Windows 10 will be supported until Microsoft ends support.